Frequently Asked Questions

Everything you need to know about your KRAKATAU experience.

What is the standard shipping time for international orders?

International orders are typically processed within 24 hours and delivered within 3-7 business days via our express courier partners.

How can I track the status of my shipment?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to the carrier's portal to monitor your package in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are subject to stock availability and can be initiated through our online returns portal.

Are KRAKATAU garments true to size?

Our technical wear is designed with a specific fit in mind. We recommend checking the detailed size guide on each product page, as some items feature an oversized or ergonomic silhouette.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout process.

How do I care for my technical outerwear?

To maintain the waterproof and breathable properties of your gear, we recommend machine washing at 30°C with a specialized liquid detergent and avoiding fabric softeners.